3.2 Refunds prior to a course commencement:  
Transfer of Bookings: Transfers are available prior to the commencement date. A transfer to another course will be issued if we receive a written request 5 business days prior to your nominated course commencement date and will incur a $10.00 (GST included) administration fee per transfer. If a transfer is made less than 5 business days prior to the course commencement date, a $22.50 administration fee will apply. If a written request is not received within 48 hours of the course commencement date, the student will forfeit 100% of the course fee.

Refunds: A refund is given if a written request is received 5 days prior to the scheduled course commencement date and an administration fee of $22.00 (GST included) will be incurred. All refund requests must be in writing addressed to tony@survivortraining.com.au. Refunds will be issued within 5 days of receiving the cancellation documentation. If a written request is not received within 5 days of the course commencement date, the student will forfeit 100% of the course fee. 

Schedule Changes: Events Beyond Our Control: we may need to cancel or reschedule training courses or services due to any event beyond our reasonable control. Survivor Emergency Care Training will endeavour to offer an alternate date for your course however, in the event that the alternate date is not suitable, a full refund of the course fee will be provided.

Survivor Emergency Care Training onsite course policy 

Group Onsite Bookings: 
 The payment terms for our first aid booking courses are 30 days for approved Survivor Emergency Care Training account holders. Notice of a minimum 10 working days is required to be given by the client of postponement or cancellation of a course. Where notice is not given the full charge of the course will apply.   
 

3.3   Non-Attendance to a course without prior notice to Survivor Emergency Care Training:  The student will forfeit 100% of the course fee. 

3.4 Transferring to another course after Enrolment:  A transfer will be issued if written requests for transfers are received 7 days prior to your nominated course commencement date and will incur a $16.50 (GST included) administration fee per transfer. Written requests must be addressed to: info@firstaidtrainingsydney.com. If a written request is not received within 48 hours of the course commencement date, the student will forfeit 100% of the course fee.